Effective date: June 2, 2026
Version: 2026-06-02
These Terms of Service ("Terms") are a binding agreement between you ("Customer," "you") and Bullion Automations ("we," "us," "our") governing access to and use of the Bullion Automations website, dashboard, APIs, and related services (collectively, the "Service").
By creating an account, clicking to accept these Terms, or using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you use the Service on behalf of a company, you represent that you have authority to bind that company, and "you" includes that company.
If you do not agree, do not use the Service.
Bullion Automations provides a cloud-based platform for precious metals stores, including live pricing displays, an AI phone assistant, a quote tool with compliance reporting integrations, store configuration, and a management dashboard. Modules and features vary by subscription. The Service is offered on a subscription basis per store location unless otherwise agreed in writing.
Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license during your subscription term to access and use the Service solely for your internal business operations at the store locations covered by your active subscriptions.
This license does not include any right to:
All rights not expressly granted are reserved by Bullion Automations and its licensors.
Your license covers only users and store locations associated with your tenant and covered by active entitlements. You may not share dashboard access with unrelated third parties. Display, quote tool, and AI assistant features must be configured and used for your own retail operations, not for unrelated businesses without our written consent.
New accounts may receive a trial period for selected modules after completing the applicable checkout flow. Trial length, eligible modules, and requirements are shown at signup or checkout. A valid subscription and payment method may be required to unlock features during or after trial.
At the end of the trial period, you must maintain an active paid subscription for each module and store you wish to continue using. Unused trial periods are not transferable. We may modify or discontinue trial offers at any time.
You agree not to:
The Service integrates with third-party products and services, which may include payment processing (Stripe), telephony and voice AI (for example Vapi and underlying carriers), pricing data (for example nFusion), accounting (for example Intuit QuickBooks Online), compliance reporting (for example LEADSOnline), cloud infrastructure (for example AWS), and workflow automation. Those services are provided under their own terms and privacy policies.
We do not control third-party services and are not responsible for their availability, accuracy, pricing, or conduct. Your use of integrations requires valid accounts and credentials with those providers, and you are responsible for fees owed to them. Enabling an integration constitutes your direction for us to exchange data with that provider as needed to operate the feature you selected.
We strive to keep the Service available but do not guarantee uninterrupted or error-free operation. Maintenance, upgrades, third-party outages, and events outside our reasonable control may cause downtime. Unless you have a separate signed agreement with us that expressly includes a service level commitment, the Service is provided without a guaranteed uptime SLA.
You are responsible for your business's compliance with applicable local, state, and federal laws, including precious-metals, anti-money-laundering, record-keeping, and consumer-protection requirements. The Service provides tools to assist with operations and reporting (including LEADSOnline-related workflows where configured) but does not constitute legal, tax, or compliance advice, and we do not guarantee regulatory compliance.
You are responsible for the accuracy of store configuration, pricing rules, knowledge-base content, prompts, and data you submit. You must obtain any required consents for call recording, transcription, and customer communications permitted in your jurisdiction.
Where subscribed, the AI Answering Service provides automated responses based on your configured knowledge base, catalog, and pricing data. Responses are generated by artificial intelligence and may be incomplete or inaccurate. You are responsible for reviewing call transcripts, flagged calls, and business decisions made from AI output.
Call recordings and related metadata are retained for the period stated in the dashboard, product documentation, or your Privacy Policy (currently 14 days for recordings unless we notify you of a change). You should configure forwarding, hours, and escalation paths appropriate for your business.
You retain ownership of content you provide (for example store profiles, documents, prompts, and transaction data). You grant us a worldwide, non-exclusive license to host, process, transmit, and display that content solely to provide and improve the Service, comply with law, and enforce these Terms.
You represent that you have the rights necessary to provide Customer Content and that it does not violate law or third-party rights.
The Service, including its software, design, documentation, templates, branding, and aggregated non-customer analytics, is owned by Bullion Automations or its licensors and is protected by intellectual property laws. No ownership rights are transferred to you under these Terms.
If you provide suggestions or feedback about the Service, you grant us the right to use it without restriction or compensation to you.
Each party may receive non-public information from the other. You agree not to misuse our non-public technical or business information. We will treat your non-public account and configuration data in accordance with our Privacy Policy and reasonable security practices.
Upon cancellation or expiration of your subscription, access to paid features will end as described at checkout or in the dashboard. We may retain account and operational data for a period consistent with our Privacy Policy, legal obligations, and backup practices (including approximately 90 days after subscription end for certain account data, unless a longer period is required by law).
Before termination, you are responsible for exporting any records you need from the dashboard, connected systems (for example QuickBooks), or compliance tools. We are not obligated to maintain your data indefinitely after termination.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, THAT PRICING OR AI OUTPUT WILL BE ACCURATE, OR THAT OPERATION WILL BE UNINTERRUPTED OR SECURE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BULLION AUTOMATIONS AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR BUSINESS, ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THAT PERIOD OR (B) ONE HUNDRED U.S. DOLLARS ($100), EXCEPT WHERE LIABILITY CANNOT BE LIMITED BY APPLICABLE LAW.
You will defend, indemnify, and hold harmless Bullion Automations and its affiliates, officers, employees, and agents from claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from your use of the Service, Customer Content, violation of these Terms, or violation of law or third-party rights, except to the extent caused by our gross negligence or willful misconduct.
You may cancel subscriptions through the billing flows we provide (including Stripe customer portal where enabled). Either party may terminate for material breach if the breach is not cured within a reasonable period after written notice, where notice is practicable.
We may suspend or terminate access immediately if you violate these Terms, fail to pay fees, pose a security risk, or if required by law. Sections that by their nature should survive (including license restrictions, disclaimers, limitations of liability, indemnity, and governing law) survive termination.
We may modify these Terms from time to time. We will post the updated Terms at this URL with a new effective date and version. For material changes, we will provide at least 30 days' notice by email or dashboard notification when practicable. Continued use after the effective date of changes constitutes acceptance, except where applicable law requires a different process.
These Terms are governed by the laws of the State of North Dakota, without regard to conflict-of-law principles. Any dispute arising from these Terms or the Service will be brought in the state or federal courts located in North Dakota, and you consent to personal jurisdiction there, except where applicable law requires a different forum.
For questions about these Terms, contact support@bullionautomations.com.